Strategic Internal Communications for Government has ended
Strategic Internal Communications for Government
September 26 - 28, 2017
Washington, DC
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Thursday, September 28 • 9:20am - 9:55am
How Internal Communication Can Improve Employee Morale
U.S. Department of Homeland Security

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Many organizations, especially federal government agencies, conduct periodic surveys to gauge employee satisfaction and morale. The data from these surveys can be very telling, especially during periods of turmoil, forced change, and uncertainty. This session will provide you with tips on how to interpret your survey data, or other informal morale indicators, to identify the areas where internal communications can make a difference.

Discuss what works and what doesn’t when developing a foundation of trust by establishing transparency and open lines of communication up, down and across the organization, including how to:


  • Identify areas where lack of communication is indicated as the underlying cause of problems
  • Get past the perception of “nobody tells me anything” 
  • Make the best use of focus groups to clarify problem areas and develop potential solutions
  • Understand the forming, storming, norming and performing stages of team development


John Verrico, Chief of Media Relations, Science & Technology Directorate

U.S. Department of Homeland Security

avatar for John Verrico

John Verrico

Chief of Media Relations, Science & Technology Directorate, U.S. Department of Homeland Security
High-energy, thought-provoking and humorous trainer and consultant on motivational leadership and communication. John Verrico is the Immediate-Past President of the National Association of Government Communicators, and has more than 37 years of experience as a public affairs... Read More →

Thursday September 28, 2017 9:20am - 9:55am PDT
Westin Crystal City, Crystal V & VI, 2nd Floor 1800 Jefferson Davis Highway, Arlington VA 22202

Attendees (1)